Member Guidelines
1. By completing your membership application, you confirm that you have fully read and agreed to the membership terms and conditions of this website.
2. After logging in, members can check their current membership level under 【Personal Information】 in 【My Account】
This membership program is applicable to the "OTG Online Store." Purchases made at physical stores after registering as a member will also be counted toward membership benefits and eligible for related discounts.
3. Membership benefits are limited to one account per member. Multiple accounts under the same buyer cannot be combined, accumulated, or transferred.
4. Upgrading to Black Gold / Black Diamond Membership will entitle you to a welcome shopping credit, which will be automatically issued within 24 hours and valid for 30 days.
5. Accumulating the specified spending amount within 12 months on the online store will result in an immediate membership upgrade/renewal. If the required amount is not met within 12 months, the membership will be automatically downgraded to the tier corresponding to the actual spending.
6. Points accumulated in the current year will expire on December 31 of the following year.
7. Shopping credits can be used in conjunction with other promotions.
8. Membership status, points, and shopping credits are non-transferable and can only be used by the member in accordance with the program terms.
9. OTG OnTheGo Limited reserves the right to modify promotions, terms, and conditions without prior notice. In case of any disputes, 10. OTG OnTheGo Limited retains the final decision-making authority.
Birthday Shopping Credit
1. Members must complete their birthday details in the system before the credit is issued to enjoy this benefit.
2. Birthday shopping credits will be sent on the member's birthday, with varying amounts based on membership level, and must be used within 30 days.
Membership Points Explanation
1. Every 1 membership point can be redeemed for HK$1 shopping credit, valid for 12 months.
2. Points can be deducted for orders with a minimum spending of HK$500, with a maximum discount of 30% per transaction.
3. Points cannot be exchanged for cash.
Shopping Credit Terms
1. Shopping credits are available only to registered members. Please allow 24 hours for the welcome credit to be automatically issued.
2. Accumulated shopping credits can be used in the next purchase.
3. A minimum spending of HK$500 per transaction is required to use shopping credits, with a maximum of 30% of the order value redeemable.
4. Shopping credits may vary depending on promotions or gifts. Once used, credits will not be refunded even in case of returns/exchanges.
5. New members will receive HK$50 shopping credit, valid for 30 days.
6. Shopping credits must be used within 365 days after issuance.
7. Shopping credits cannot be exchanged for cash.
8. OTG Store reserves the right to modify, suspend, or terminate promotions at any time without prior notice. Please check the website for the latest updates.
